Refund policy
At DreamNest™, we want you to feel confident with your purchase. That’s why we offer a 60-day money-back guarantee.
🔄 Returns
You have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and in its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, contact us at:
📧 rmontesinos774@gmail.com
If your return is approved, we will provide instructions on how and where to send your package.
Returns sent without prior approval will not be accepted.
📦 Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
⚠️ Damages & Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or you received the wrong item, contact us immediately at:
We will evaluate the issue and make it right as quickly as possible.
🚫 Non-Returnable Items
We do not accept returns for:
- Items that have been used or damaged by the customer
- Gift cards
- Final sale items (if applicable)
If you have any questions about your specific item, please contact us before purchasing.
🔁 Exchanges
We do not offer direct exchanges.
The fastest way to get a different item is to return your original item (if eligible) and place a new order.
💸 Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
🇪🇺 EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be unused, in original condition, and include proof of purchase.